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IT outsourcing — Helpdesk support for offices

Entrust­ing IT help­desk sup­port to Bluevirt is a guar­an­tee of pro­fes­sion­al help from exper­i­enced spe­cial­ists. We make sure that our Help­desk depart­ment can always be reached – via phone, e-mail and using a mod­ern tick­et­ing sys­tem. In addi­tion to 24-hour tech­nic­al sup­port, we are able to adapt to the client’s needs and guar­an­tee the response times and avail­ab­il­ity in accord­ance with the guidelines estab­lished under the SLA.

We provide IT ser­vices remotely and on-site. We offer tech­nic­al care over com­puter hard­ware and IT con­sult­ing. As part of IT out­sourcing ser­vices, we per­form reg­u­lar upgrades and super­vise the secur­ity of the IT sys­tem.

IT services for companies includes:
  • com­puter sta­tions and work­sta­tions man­age­ment,
  • con­fig­ur­a­tion of net­work devices,
  • install­a­tion and con­fig­ur­a­tion of applic­a­tions and soft­ware,
  • reg­u­lar reviews of net­work devices and com­puter hard­ware,
  • dia­gnostics of tech­nic­al prob­lems,
  • con­trol over the sta­bil­ity of IT sys­tems oper­a­tion,
  • IT con­sult­ing,
  • access to the know­ledge of exper­i­enced IT spe­cial­ists,
Benefits resulting from IT outsourcing:
  • optim­iz­a­tion and reduc­tion of costs related to IT sup­port,
  • great­er pre­dict­ab­il­ity and sta­bil­ity of com­puter sys­tems,
  • quick reac­tion in case of tech­nic­al errors,
  • ser­vices car­ried out in accord­ance with European qual­ity stand­ards,
  • flex­ible pri­cing.
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